8+8 - Next business day

• Call with Printer serial number and technicians will be despatched.
• Technicians arrive onsite within 8 working hours* of the call with fully stocked service packs to complete repairs on the first visit.
• Unlimited repairs, travel time, all parts and labour (excluding printheads and consumable items) included under the onsite service plan.
• Onsite service throughout the United Kingdom.

What to do for onsite repairs:

1. Have the following information ready before you call:
   • Serial Number of printer to be repaired
   • Description of problem

2. A technician will arrive on location with parts in hand to repair your
   broken printer.

* Normal business hours are defined as Monday through Friday from 9 a.m. to 5 p.m. local time.

4+4 -Same day
Within 4-hours of service request during normal business hours*. See 8+8 Service Plan above for details.

Return-to-base plan

• Offered on barcode printers
• Unlimited repairs, standard return shipping, all parts and labor (excluding printheads)

Return-to-base with loan machine plan available

• Offered on barcode printers.

What to do for return-to-base repairs:

1. Write the Service Plan Number on the box or shipping label.
2. Include description of problem inside printer box.
3. Ship printer to: Albion Systems Ltd, 33 Oxford Rd, Altrincham, WA14 2ED

Suggestion: Use carrier that provide insurance and tracking capabilities. Use original packaging if possible.Insure printer for replacement value.

* Normal business hours are defined as Monday through Friday from 9 a.m. to 5 p.m. local time.