Privacy Policy
Albion Systems Limited
Albion Systems Limited ("we", "us", "our") is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website , purchase from us, contact us, or otherwise interact with us (collectively, the “Services”).
For the purposes of UK data protection law, Albion Systems Limited is the data controller.
Please read this Privacy Policy carefully.
1. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in legal, regulatory or operational requirements. The latest version will always be available on our website with the updated revision date.
2. Information We Collect
The type of information we collect depends on how you interact with us.
A. Information You Provide Directly
We may collect:
Full name
Company name
Billing and delivery address
Email address
Telephone number
Order and transaction details
Account login details (if applicable)
Information provided when contacting customer support
Providing certain information may be necessary to process orders or respond to enquiries.
B. Information Collected Automatically
When you visit our website, we may automatically collect certain information including:
IP address
Device type
Browser type
Pages visited
Date and time of visit
Referring website
This information is collected through cookies and similar tracking technologies.
C. Information from Third Parties
We may receive personal information from:
Payment processors
Delivery and courier services
IT and website hosting providers (including Odoo)
Analytics providers
Such information is handled in accordance with this Privacy Policy.
3. How We Use Your Information
We use your personal data to:
Provide Products and Services
Process and fulfil orders
Arrange delivery
Manage accounts
Process payments
Issue invoices
Manage returns or exchanges
Communicate With You
Respond to enquiries
Provide order updates
Provide customer support
Improve Our Services
Analyse website performance
Improve user experience
Develop new products and services
Marketing
Where permitted by law, we may send you marketing communications about our products and services. You may unsubscribe at any time.
Security & Fraud Prevention
We use personal data to prevent fraud, protect our systems and maintain security.
4. Legal Basis for Processing
Under UK GDPR, we rely on the following lawful bases:
Performance of a contract (to fulfil your orders)
Legitimate interests (to operate and improve our business)
Legal obligation (e.g. tax and accounting requirements)
Consent (for certain marketing activities)
5. Cookies
Our website uses cookies to:
Ensure the website functions properly
Remember user preferences
Analyse traffic and usage
Improve performance
You can control cookie settings through your browser. Please note that disabling cookies may affect website functionality.
6. Sharing Your Information
We may share personal data with:
Payment processors
Delivery partners
IT and hosting providers
Accountants and professional advisers
Regulatory or legal authorities where required
We do not sell your personal data.
We only share information necessary to provide our services or comply with legal obligations.
7. International Transfers
Some of our service providers may process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place, including Standard Contractual Clauses or other approved mechanisms.
8. Data Security
We implement appropriate technical and organisational measures to protect your personal data.
However, no system is completely secure, and we cannot guarantee absolute security of data transmitted over the internet.
9. Data Retention
We retain personal data only for as long as necessary to:
Fulfil contractual obligations
Comply with legal requirements
Resolve disputes
Enforce agreements
Accounting records may be retained for up to 6 years in accordance with UK law.
10. Your Rights
Under UK data protection law, you may have the right to:
Access your personal data
Request correction of inaccurate data
Request deletion of your data
Restrict or object to processing
Request data portability
Withdraw consent where applicable
To exercise your rights, contact us using the details below.
We may need to verify your identity before responding.
11. Children
Our website and services are not intended for individuals under 16 years of age. We do not knowingly collect personal data from children.
12. Complaints
If you are unhappy with how we handle your personal data, please contact us first.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
13. Contact Details
If you have any questions about this Privacy Policy or your personal data, please contact:
Email: sales@albionsystems.co.uk